FAQs
Booking & Availability
How do I check availability?
You can view available dates on our Book Now page. If anything’s unclear or you’d like help, just send us a message.
What is your minimum stay requirement?
We usually require a 2-night minimum stay. However, we sometimes allow 1-night bookings (except Saturdays). Please message us via text, Instagram, or email to check.
How many guests can stay?
All of our cabins only have one queen sized mattress so is only suitable for 2 people. Our Kauri Cabin, however, is suitable for up to 4 people as there is a pull-out sofa bed available to use. An additional cost applies only if 3 or more people are staying.
Is it suitable for children?
The property has a number of hazards such as mezzanine beds and decks where children can be at risk if unsupervised. We welcome children but ask parents to be mindful of these potential risks before booking.
Location
Are the rooms private?
Yes. We have four cabins, each set apart in the bush to give you plenty of privacy.
What is the address?
We’re located just under 15 minutes outside of Raglan at 112 Whaanga Road, Raglan.
Where do I park?
There is safe roadside parking available for guests.
How close are you to the beach and surf?
We are 2 minutes drive from Whale Bay surf spot and 4 minutes from Manu Bay. The best swim and beginner surf spot Ngaranui Beach is only 8 minute drive.
Check-In & Check-Out
What time are check-in and check-out?
- Check-in from 4 pm onward and if we can get the room ready earlier, we will send a message to let you know.
- Check-out: By 10 am.
Do you offer self check-in?
Yes. You can check in whenever suits you. We’ll send you detailed instructions and a map to make check in smooth and easy.
Is early check-in or late check-out possible?
Yes, subject to availability please just send us a message to request.
Why is check-in from 4 pm?
We both work full-time jobs outside of Totara Enclave, so we can’t always get the rooms ready earlier than 4pm. You are still more than welcome to request earlier and we will do our best to accommodate it.
Cabin Facilities
What’s included in the cabin kitchen?
Each cabin has all the essentials and including:
- Cooktop, pots, and pans
- Fridge/freezer
- Toaster and kettle
- Fresh locally roasted coffee (with plunger)
- A variety of teas and sugar
Do you have electricity on site?
Yes, all rooms are connected to the main grid and have multiple power outlets.
Do you provide linen?
Yes. All cabins come with high-quality bed linen and bath towels, professionally cleaned to a high standard using hypoallergenic products.
Do you provide breakfast?
With all the facilities close by we find it best to let our guests enjoy the local cafes or buy whatever they need from the supermarkets in town.
Are the toilets and showers shared?
Yes. The toilet block has two flushing toilets, and the outdoor hot shower is shared among guests. The shower is always a guest highlight — with high pressure, eco-friendly shampoo, conditioner, and body wash, all while you’re surrounded by nature.
What are the shared spaces?
The toilet block contains 2 flushing toilets and the shower is shared between the guests. Guests also have access to the viewing platform to take in the magnificent views and the clearing.
Isn’t an outdoor shower too cold in winter?
Guests are often surprised how comfortable it is, thanks to the hot, high-pressure water.
Are the cabins warm in winter?
Yes. While only Kowhai and Kauri Cabins are fully insulated, all cabins are equipped with heaters and dehumidifiers to keep them warm and cosy.
Essentials
Is the water safe to drink?
Yes, we use tank water, which is safe to drink. But we ask our guests to be mindful of water use, especially in summer months.
Do you provide Wi-Fi?
Yes. The property is covered by Starlink internet with extenders across the site.
Is there mobile reception?
Yes – however there are only 3 bars across the property and patches where there is no reception. If you have Wi-Fi calling and texting then you will have no issues once you connect to our internet.
How do we manage rubbish and recycling?
We do our best to minimise waste during your stay and have general rubbish, recycling and food waste bins in the rooms.
Local Area & Lifestyle
What restaurants and supermarkets are nearby?
Raglan township is about a 15-minute drive away, with plenty of cafes, restaurants, and two small supermarkets (Fresh Choice and Four Square).
Are there animals on the property?
We have a two-year-old Swiss Shepherd Dog named Astra. She’s friendly but excitable and is always on the lookout for some love from guests — she may jump in greeting! Not a dog person? Just let us know, and we’ll keep her at a distance.
Can I bring my dog?
We love dogs, but bringing pets isn’t always suitable at Totara Enclave. The property is unfenced and close to the road, and we also need to be mindful of other guests who may be staying. If you’d like to bring your dog, please contact us directly first so we can discuss whether it’s the right fit.
Is someone available onsite if I need help?
Yes. We live onsite and are always happy to help if needed. You can text us on 027 685 3668. We may bump into you during your stay but always leave you to enjoy your privacy during your stay.
Additional Information
Do we need a car to stay?
It is best to come by car as there are limited taxi options (sorry no uber) and public transport.
What is you cancellation policy?
Guests get a full refund if they cancel up to 5 days before check-in.
How do I cancel my stay?
Please contact us directly to cancel so we can open up the calendar and provide a refund if it is more than 5 days before the booking.
How do I change my booking?
Please contact us directly to update your booking.
Can I book on behalf of someone else?
Absolutely, we just need the contact details of the person staying so we can give check in information to them and be able to contact them if needed during their stay.
Do you have social media?
We sure do and we would love to see your photos! Tag us on Instagram at @totaraenclave